Reporting & Analytics:
*Delivered Weekly
Summary:
Gross Inbound Call Report Comprehensive data on the total volume of calls received across all phone lines, encompassing calls of all durations. It encompasses instances where callers disconnected before reaching a representative.
Call Disposition Report
Calls managed by our team, detailing where they came from, where they went, and how they ended. It helping you improve efficiency and customer interactions.
Gross Outbound Call Summary
Detailed information on all phone calls originating from the contact center, summarizing outcomes such as voicemails, Do Not Call (DNC) requests, and declined assistance.
Reporting & Analytics: Unlocking Insights for Better Decision-Making
We understand the importance of data-driven decision-making in today’s fast-paced industry. At CallAsset, we’re committed to delivering regular reporting and analytics insights that provide actionable information on our operations. Our comprehensive reports are designed to help us better manage our contact center, improve customer interactions, and optimize our workflows.
Weekly Gross Inbound Call Report
Our weekly gross inbound call report provides a detailed snapshot of the total volume of calls received across all phone lines. This report includes instances where callers disconnected before reaching a representative, giving us a complete picture of our incoming call traffic. By analyzing this data, we can:
- Identify trends and patterns in call volumes
- Monitor the effectiveness of marketing campaigns
- Optimize staffing levels based on demand
Call Disposition Report
Our call disposition report offers a comprehensive view of calls managed by our team. This report details where calls came from (source), where they went (destination), and how they ended (outcome). By analyzing this data, we can:
- Improve customer interactions through targeted training
- Enhance efficiency by streamlining workflows
- Optimize our response to changing call volumes
Gross Outbound Call Summary
Our gross outbound call summary report provides detailed information on all phone calls originating from the contact center. This report summarizes outcomes such as voicemails, Do Not Call (DNC) requests, and declined assistance. By analyzing this data, we can:
- Optimize our outreach efforts to improve response rates
- Identify areas for improvement in our outbound call process
- Enhance customer satisfaction through targeted follow-up calls
By delivering these regular reporting and analytics insights, we’re able to make informed decisions that drive better outcomes for our patients. At CallAsset, we’re committed to leveraging data to drive excellence.
Looking to Outsource Your Needs?
We understand the importance of effective communication. That’s why we implement compliant calling practices to safely increase your contact rate. Our outreach strategies not only expand your reach but also maintain the integrity of your communication efforts.
Indianapolis, Indiana